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Evidence Guide: CHCPWK004 - Work effectively in consumer mental health peer work

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CHCPWK004 - Work effectively in consumer mental health peer work

What evidence can you provide to prove your understanding of each of the following citeria?

Elements define the essential outcomes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Establish and maintain effective consumer peer work relationships

  1. Use lived experience of mental health to maintain a safe and positive working relationship
  2. Clarify role expectations and define appropriate relationship guidelines
  3. Use peer work communication strategies to build a working relationship based on shared understanding
Use lived experience of mental health to maintain a safe and positive working relationship

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Clarify role expectations and define appropriate relationship guidelines

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Use peer work communication strategies to build a working relationship based on shared understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Explore consumer preferences, values, meanings, needs and goals

  1. and aspirations in recovery
  2. Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life
  3. Confirm consumer preferences, values, meanings, needs and goals
and aspirations in recovery

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm consumer preferences, values, meanings, needs and goals

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate access to resources and information

  1. Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action
  2. Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service
  3. Maintain accurate information and resources and review regularly for currency and relevance
Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain accurate information and resources and review regularly for currency and relevance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide consumer peer services

  1. Use strategies to ensure all interactions with consumers reflect peer ethics
  2. Work in collaboration with consumer and relevant others according to job role requirements
  3. Facilitate and support consumer networks and social connections
  4. Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures
  5. Complete documentation, records of service and reports as this applies to peer work and job role requirements
  6. Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work
  7. Maintain confidentiality of information and explained limits of confidentiality to others
Use strategies to ensure all interactions with consumers reflect peer ethics

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work in collaboration with consumer and relevant others according to job role requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Facilitate and support consumer networks and social connections

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation, records of service and reports as this applies to peer work and job role requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain confidentiality of information and explained limits of confidentiality to others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work within a peer work framework

  1. Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives
  2. Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives
  3. Identify and minimise role strain, role conflict and role confusion issues in a timely way
  4. Maintain boundaries appropriate to the delivery of peer delivered services
  5. Utilise consumer developed resources and literature for access to service users and staff
  6. Undertake development activities about working from a lived experience perspective
Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify and minimise role strain, role conflict and role confusion issues in a timely way

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain boundaries appropriate to the delivery of peer delivered services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Utilise consumer developed resources and literature for access to service users and staff

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Undertake development activities about working from a lived experience perspective

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work collaboratively with other staff

  1. Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures
  2. Reflect on own attitudes, behaviours and practice and how this affects other people
  3. Work collaboratively with other service staff and mental health workers to support holistic and seamless services
  4. Contribute to policy development about peer issues
  5. Promote the service and peer work to other workers
Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reflect on own attitudes, behaviours and practice and how this affects other people

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Work collaboratively with other service staff and mental health workers to support holistic and seamless services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Contribute to policy development about peer issues

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Promote the service and peer work to other workers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain effective consumer peer work relationships

1.1 Use lived experience of mental health to maintain a safe and positive working relationship

1.2 Clarify role expectations and define appropriate relationship guidelines

1.3 Use peer work communication strategies to build a working relationship based on shared understanding

2. Explore consumer preferences, values, meanings, needs and goals

2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery

2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life

2.3 Confirm consumer preferences, values, meanings, needs and goals

3. Facilitate access to resources and information

3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action

3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service

3.3 Maintain accurate information and resources and review regularly for currency and relevance

4. Provide consumer peer services

4.1 Use strategies to ensure all interactions with consumers reflect peer ethics

4.2 Work in collaboration with consumer and relevant others according to job role requirements

4.3 Facilitate and support consumer networks and social connections

4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures

4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements

4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work

4.7 Maintain confidentiality of information and explained limits of confidentiality to others

5. Work within a peer work framework

5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives

5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives

5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way

5.4 Maintain boundaries appropriate to the delivery of peer delivered services

5.5 Utilise consumer developed resources and literature for access to service users and staff

5.6 Undertake development activities about working from a lived experience perspective

6. Work collaboratively with other staff

6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures

6.2 Reflect on own attitudes, behaviours and practice and how this affects other people

6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services

6.4 Contribute to policy development about peer issues

6.5 Promote the service and peer work to other workers

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements define the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish and maintain effective consumer peer work relationships

1.1 Use lived experience of mental health to maintain a safe and positive working relationship

1.2 Clarify role expectations and define appropriate relationship guidelines

1.3 Use peer work communication strategies to build a working relationship based on shared understanding

2. Explore consumer preferences, values, meanings, needs and goals

2.1 Use a strengths based approach to discuss with the consumer their abilities to address their own needs and aspirations in recovery

2.2 Discuss with consumer their sense of identity and choices for personal wellness, development of self-efficacy and discovering meaning and purpose in life

2.3 Confirm consumer preferences, values, meanings, needs and goals

3. Facilitate access to resources and information

3.1 Provide information about opportunities and strategies for consumers to achieve their identified aspirations and discuss and support preferred action

3.2 Provide a range of appropriate information and education that enables consumers to make informed choices about their right to participate in all aspects of service

3.3 Maintain accurate information and resources and review regularly for currency and relevance

4. Provide consumer peer services

4.1 Use strategies to ensure all interactions with consumers reflect peer ethics

4.2 Work in collaboration with consumer and relevant others according to job role requirements

4.3 Facilitate and support consumer networks and social connections

4.4 Respond promptly and supportively to consumers in distress or crisis, taking into account duty of care, job role and organisation policies and procedures

4.5 Complete documentation, records of service and reports as this applies to peer work and job role requirements

4.6 Follow organisation’s policy and procedures particularly in relation to code of conduct, ethics, duty of care, record keeping, confidentiality and privacy, as this applies to consumer peer work

4.7 Maintain confidentiality of information and explained limits of confidentiality to others

5. Work within a peer work framework

5.1 Maintain and uphold a peer perspective and identity informed by knowledge of consumer perspectives

5.2 Consult regularly with consumers to remain informed and ensure authentic representation of consumer perspectives

5.3 Identify and minimise role strain, role conflict and role confusion issues in a timely way

5.4 Maintain boundaries appropriate to the delivery of peer delivered services

5.5 Utilise consumer developed resources and literature for access to service users and staff

5.6 Undertake development activities about working from a lived experience perspective

6. Work collaboratively with other staff

6.1 Recognise limits of own knowledge, abilities and work role and make appropriate referral in accordance with organisation’s policy and procedures

6.2 Reflect on own attitudes, behaviours and practice and how this affects other people

6.3 Work collaboratively with other service staff and mental health workers to support holistic and seamless services

6.4 Contribute to policy development about peer issues

6.5 Promote the service and peer work to other workers